Privacy Policy
Grace and Eleanor | graceandeleanor.com Last Updated: April 2025
Grace and Eleanor ("we," "us," or "our") operates graceandeleanor.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or place an order with us. By using our site, you agree to the practices described in this policy.
1. Information We Collect
When you browse our store or make a purchase, we may collect the following information:
- Full name, email address, and billing/shipping address
- Payment information (processed securely through our payment provider — we never store your card details)
- Phone number (if provided)
- IP address, browser type, and pages visited (via cookies and analytics tools)
- Order history and any communications with our customer service team
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to customer service inquiries
- Send marketing and promotional emails (only if you have opted in)
- Improve our website and overall shopping experience
- Comply with applicable legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with trusted third-party service providers solely to operate our business, including:
- Payment processors (e.g., Stripe, PayPal, Shopify Payments) to handle transactions securely
- Shipping carriers to deliver your orders
- Email service providers for transactional and marketing communications
- Analytics providers (e.g., Google Analytics) to understand how customers use our site
All third parties are required to handle your data in accordance with applicable privacy laws and are prohibited from using it for any other purpose.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver relevant content. You can adjust or disable cookies through your browser settings, though some website features may not function properly without them.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request the deletion of your data at any time, subject to any legal obligations we may have to retain certain records.
6. Your Rights
Depending on your state of residence, you may have certain rights regarding your personal data. These may include:
- Right to access — request a copy of the personal data we hold about you
- Right to correction — request that inaccurate information be corrected
- Right to deletion — request that your personal data be deleted
- Right to opt out — opt out of marketing communications at any time by clicking "unsubscribe" in any email we send
- Right to non-discrimination — we will not treat you differently for exercising any of these rights
To exercise any of these rights, please contact us at Info@graceandeleanor.com.
7. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at Info@graceandeleanor.com.
8. Data Security
We take reasonable industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Grace and Eleanor en does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:
Email: info@graceandeleanor.com Website: graceandeleanor.com
We aim to respond to all inquiries within 24–48 hours.